I Bought Robux But Didn’t Get It: 3 Ways To Fix

I Bought Robux But Didn't Get It
I Bought Robux But Didn’t Get It

In recent years, Roblox has taken the market by storm, enticing gamers both young and old to get involved and see what the platform has to offer. Roblox is a pretty unique development in that it allows you to play a large range of games for free, whereas you have to pay for others. 

But, the strange thing about Roblox you don’t pay for games using regular old currency, or even cryptocurrency. No, instead you need to invest some of your real world money to get your hands on some of the platform’s own currency, Robux. 

You will no doubt have noticed that when you set up your account, you also got a wallet that is especially dedicated to holding your Robux for you. So, the idea is that you pay your money and your in game wallet gets a nice little hit of Robux to top it up. The currency itself is in the shape of a golden pentagon with a hole in it, so it is kind of hard to miss. 

So, given that there are a few people in the boards and forums at the moment saying that they’ve paid for Robux and never received them, we thought we would put together this little guide to help you get to the bottom of it. 

What to do if I Bought Robux But Didn’t Get It?…

Overall, it has to be noted that Roblox have an excellent reputation when it comes to transactions. They are most certainly not a dodgy company that are just trying to make a quick buck. This all serves to make buying Robux a really safe activity. 

But, though it is safe, there are a few things that can stop you getting the Robux you have paid for. Naturally, we understand that you’ll want to sort this out as quickly as possible. So, let’s not waste any time here and just get straight into solving the problem for you. 

1) Check that you are using the right Account

Check that you are using the right Account

Given that Roblox is massively popular at this stage, it is becoming more and more possible to get your wires crossed when making the purchase in the first place. For example, if someone had their account logged in on your device recently, there is a small chance that you may have made the purchase on that account and not yours. 

In addition to that possibility, there is always the chance that someone who has access to your device may have made a purchase without your knowledge, using the Robux that you were expecting to see sitting in your account. 

So, to check this, make sure that you go through your purchase history. Check to see if you topped up the right account. On top of that, we would recommend checking whether or not someone used up the Robux straight away. 

Checking your transaction history on Robux is recommended on a semi-regular basis. It is also quite easy to look through and to see what may have happened. Every single transaction that was ever made via your account will be listed here, without exception. To alleviate your worries in this regard, here is what you will need to do:

To kick off, you will need to click into the Robux icon and then into your “Robux value”. From here, you will have the choice to see a breakdown of your transactions by either day, week, month, or a year. These options you will find under the summary tab. 

The first thing that you should check is that the transaction where you bought the Robux is actually there. Once you have found this transaction, the next thing you will need to do is go into the “My Transactions” tab. This will show you exactly where these Robux were spent. 

2) Get in touch with your bank

Get in touch with your bank

In the event that you can’t find the transaction that details your purchase of the Robux in the first place, it is likely that the transaction never went through. In this case, the only logical step to take is to contact your bank before trying anything else. 

What may have happened is that the bank may have stalled the payment depending on some factor such as some concerns around the authenticity of the purpose. When this happens, your bank can okay the payment once you have contacted them to confirm the purchase is genuine. 

3) Get in touch with Roblox Customer Support

If you have made it this far without figuring out where the Robux went, it will most likely mean that the problem isn’t on your end at all. At this point, there is nothing else to do but get in touch with Roblox customer support to rectify the issue. 

Given that their customer support team have an excellent reputation, we would expect that they will be able to resolve the issue for you relatively quickly. 

35 thoughts on “I Bought Robux But Didn’t Get It: 3 Ways To Fix”

  1. Hi. I bought R199 robux but have not received it. I bought more subsequently but it has not reflected. Please assist

  2. Didn’t recieve my potion or robux when I spent £1 99 for a potion potion or money not there and have left my bank. Please sort this out. Its not fair

  3. Paid for 400 robust the money came out my account got a reciept but the robuxs are not on my account all is good on my end . Please fix the issue and get me my robuxs

  4. I bought 800 robux but it did not show up the first time and I tried refreshing the page or reloading but it’s not working so we have to redo the purchase there anyway you know to fix it?

  5. I’ve just purchased £9.99 or robux for my son. Didn’t get it but the money has
    Gone from my account. I have no idea how to contact support. This is the second time this has happened. So I’m £20 down.

  6. I got robux, and I’m a but angry that I haven’t been able to get it back. And at this point it’s happened many times to my friends and they bought a lot of robux and never got it. So, yes it was a scam if your wondering. Please be careful for what you buy/order online. I’m never buying robux again what so ever.

  7. I bought 400 robux in roblox and it say successful but.. Theres no robux came at my account. A already report to roblox..aybe they didn’t notice my report.. And btw money is already deducted.. 😭.. Roblox need to fix it..

  8. I bought Robux and never received it when I bought the 800 and the 400 pack please try to fix this if not that’s alright

  9. Bought jet pack and gravity coil with roblux 23 of October they are not working properly it cost 450 roblux all together

  10. Roblox customer support does not help. I am in month 2 now of trying to get a refund or my robux. And beware bc I have discovered many many months of this happening and I was unaware. Bc I have 2 special needs kids plus 2 other kids that play and had monthly premium robux or I should say I was paying Roblox for. Very disappointed with the runaround Roblox has been giving us. SMH.

  11. Roblox support is suck I redeem two card of $25 but never shows on my son app
    Keep trying every thing was ok but roblox app did not show the credit
    My son keep crying for not having the credit
    Keep emailing team support providing them with the picture of the receipt and the card code but never help
    They always trying to blame you
    at the end we decided to do small claim with the court to stop that fraud

  12. For those of you having issues, what I did for my incomplete transaction is I contacted customer support and they asked for a screenshot of my purchases and receipts then after a day when I sent my order history/ receipts, I saw my funds placed in my account.

  13. I have bought roboux several times but when we are at the final step it always get us back to ” The payment have been canseld” or something, the same thing with buying Java editionm on Minecraft.


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