Charging a Razer mouse requires you to use the charging dock through which you can directly plug in your USB dongle. Even though the process is quite simple, there are times when you may run into certain problems when trying to charge your device.
Regarding this, we have had users get worried about their Razer Basilisk Ultimate charging dock not working. In case you are also someone who is facing the same issue, then here are some of the things that you can try in order to get your issue fixed for good!
Razer Basilisk Ultimate Charging Dock Not Working
1. Making Sure It’s Seated Correctly
In most cases, we have noticed how the charging dock won’t charge simply because of the fact that users hadn’t placed their device correctly on the dock. As a result, the device didn’t connect to the charging port due to which it was unable to work.
Luckily, if you are experiencing the same thing, then all that you need to do is to make sure that you give the device a jiggle. Once it’s inserted properly, it should start charging.
2. Cleaning the Charging Pins
Another really common reason why you may have your charging dock act up all of a sudden could have something to do with the charging pins being dirty. In such cases, it is recommended to ensure that you clean the pins thoroughly.
Start with removing any kind of debris that you may find. You can use a soft toothbrush as well as a cotton bud that is soaked with a bit of isopropyl alcohol to make sure that the pins remain clean. Certain users suggested making use of a q-tip which is a great way of removing particles that may be blocking the charging process.
3. Faulty Device
If the issue still seems to persist, then there is a good chance that you won’t be able to troubleshoot the issue. In fact, you may be dealing with a hardware defect. In such cases, the only thing that you can do is to go for a complete replacement. Unfortunately, that is bound to cost you quite a few bucks.
4. Contacting Support
In case you don’t want to buy a new replacement just now, you can try referring to the support team instead. They might be able to share further troubleshooting steps that might help resolve the issue.
The Bottom Line:
While there can be many reasons why your Razer Basilisk Ultimate charging dock is not working, it is the result of dirty charging contacts in most cases. Though if you are struggling to get these to work, you might be experiencing some kind of hardware fault. In either case, do make sure that you read through the article.