Steam often does its best to make sure that the data of all of its customers is protected, and so are their accounts from all those that might be trying to hack into them. That’s why they’ve added the authentication process which must be passed whenever a Steam ID is being logged into from a new device.
You’ll be presented with an authentication page that will try to confirm whether or not it’s you that’s trying to log in to your own phone with a new device. Upon inserting the code, you’ll be able to access the account. But sometimes, the authentication process doesn’t go as smoothly as you’d like it to. Here’s what you should do in such situations.
How to Fix Steam Authenticator Not Working?
- Make Sure the App is Updated
The very first thing that you need to do is to ensure that the Steam application is up to date, especially if you’re trying to pass the authentication process on a mobile device. This is an issue that often tends to occur with mobile phones, and it is possible that it’s the case right now. The solution is very simple, as all you have to do is update Steam and try to pass authentication once again.
What’s important is that you don’t try to delete Steam during the process, as it definitely does worse than it does good. You’ll lose some important data and the process will possibly become even lengthier and frustrating. All you should do is go to the applications store of your mobile device and make sure that the Steam app is fully up to date. Upon installing the new update, try to go reach the authentication page again and it should work.
- Incorrect Time
If it is just the code and not the authentication page that isn’t working for you, then it is possible that you haven’t set the time zone of your device to the right one. Make sure that the time of the device matches the current time of the country in which your Steam account is based in. Once you’ve done so, try to get the code to resent and insert it into the authentication page. It should now work without an issue.
- Network/Server Issue
Whether you’re trying to complete the process on a phone or a desktop/laptop, it is almost definitely a network or server issue if the authentication page isn’t loading properly. This is a common reason behind the Steam authenticator not working, and all you have to do in order to fix it is to make sure that there aren’t any network issues on your part.
This can include just about anything, whether it be a slow or faulty connection and anything else among the lines. If the issue isn’t on your part, it could be that the problem is with the servers of Steam itself, which is something that many other players have commonly encountered. In that case, you just have to wait for the issue out and try the authentication process at another time.