Even though the whole process of setting up a new peripheral device should be quite straightforward, there are times when you may suddenly end up getting certain issues during the process. Speaking of which, the Razer Blackshark V2 is a great headset device that works through the Razer Synapse app. However, certain users have reported about the Razer Blackshark V2 Pro not showing up in Synapse. As a result, they are unable to configure the device in any way. This is why today; we will be focusing on listing the best solutions that you can follow to get rid of this annoying problem. So, let’s dive right in!
Razer Blackshark V2 Pro Not Showing In Synapse
1. Compatibility Issue
Unfortunately, the reason why you may not be able to get your headset shown on the Synapse app could be that they aren’t supported by the application. Unfortunately, even if they are a Razer device, many users have mentioned how these aren’t actually listed as officially supported by the Synapse application.
Still, if you’d like to try using these headsets on the application, there may be a few things that you can try.
2. Configuring Through Windows Settings
Apart from the Razer Synapse, you should be able to set up your headset devices through the Windows settings as well. However, do keep in mind that this won’t be exactly like the Razer’s official app.
That being said, you should still be able to configure most of your audio settings.
3. 3rd Party App Interference
It is possible that an application may have been causing your headset to suddenly act up. For instance, software like Windows Firewall, or any other Antivirus program can often lead to unwanted problems.
In your case, it could be that they aren’t letting your headset connect, even though they don’t really pose any threat. If that is so, then you can try adding your Razer Synapse application as an exception to Windows Firewall. Also, do make sure that you disable your Antivirus program for some time. Once you are done, try reconnecting your headset to see if they start working again.
4. Restarting Razer Processes
Alternatively, you can try restarting all of your Razer processes that have been running in the background. To see each one of them, you will have to open Windows Task Manager on your computer. Under the processes tab, locate each Razer process and delete them. As soon as you have removed all these processes try restarting them.
If that does not seem to work, then you can try restarting your whole computer. This way, these processes will start again. Apart from that, your headset should also reconnect to the computer which might be able to clear out any kind of bug that you may have been facing.
5. Trying Other USB Ports
Even though it sounds pretty simple, we have seen a lot of users end up getting issues because of a particular USB port that they have been using. Luckily, PCs come with multiple USB ports located on both the front and backside of your casing.
To effectively make sure that there isn’t anything wrong with the port that you’re using, we strongly advise that you try connecting your headset to each one of these ports.
6. Getting In Touch With Support
The last thing that you can do regarding your headset is to get in touch with the support team. Try letting them know about the issue that you are facing as they should have a better idea of why your headset isn’t connecting to the Razer Synapse application.
The Bottom Line
As annoying as it can sound to have an official Razer headset not working on their own application, there can be many reasons as to why this may happen. Though whatever the case might be, we have listed all possible solutions that you can follow in order to get your headsets working again. So, be sure that you follow every instruction listed above.