5 Known Turtle Beach Wireless Headset Problems

turtle beach wireless headset problems
turtle beach wireless headset problems

Turtle Beach manufactures wireless headphones for the users so that they can use their headphones without connecting them to the console via wire. However, some problems popped up for the users of the Turtle Beach wireless headsets. For this reason, we have provided all the possible ways to troubleshoot the Turtle Beach Wireless headset problems.

Turtle Beach Wireless Headset Problems

1. Connection Problem

Most of the users of Turtle Beach ran into the connection problem soon after buying these headphones. The users mentioned that connecting these headphones takes time. Moreover, they also mentioned that the headphones do not stay connected for too long. You have to connect these headphones repeatedly when you are playing a game or listening to a song.

This problem is almost always caused if the headphone battery is not charged. On the other hand, you can also run into this problem if you do not keep the headphones near the device it is connected with. Therefore, to fix the connection issue always keep the battery fully charged. In addition, to avoid the connection issue use the headphones in the range that is mentioned by the company in the user’s manual.

2. Crackling Problem

Aside from the connection problem, the crackling problem in these headphones is also one of the most common problems faced by the users. The users were very annoyed due to this problem because they faced it soon after buying these headphones. If you are also a user of Turtle Beach headphones and you are facing this issue, then all that has to be done is to inspect the following things.

  • Sound Card
  • Earpiece

These two things are the reasons that can cause this problem to pop up. Therefore, inspect the sound card first and replace it if it is the reason that is contributing to this problem. On the other hand, if the sound card is not the reason behind this problem then check the earpiece. After inspection, if the problem is with the earpiece then replace it as soon as possible to fix this problem. You can replace the earpiece by claiming the warranty of your headphones and the company will replace it for free.

3. Working Problem

Another one of the common problems with these headphones is that it stops working. This problem is often caused if the drivers of the headphones are outdated. In this case, update the drivers via the internet to fix this issue permanently.

4. Microphone Problem

The microphone quality of Turtle Beach headsets is quite impressive. However, it stops working as most of the complaints are about the microphone of these headsets. This problem is also caused if the drivers are outdated. Therefore, update and install the latest drivers to troubleshoot this problem.

Moreover, you can also face this problem if the hardware is defective. In this case, contact the technical support and they will repair it for you.

5. Responding Problem

The Turtle Beach users also experienced another frustrating issue where it does not respond when you press any button. This problem can be fixed easily by hard resetting the headphones. You can hard reset the headphones by pressing the connect and mode button for approximately twenty seconds. Make sure you press both the buttons at once and you do not leave the buttons before twenty seconds. By doing this, you will be able to hard reset the headphones.

On the other hand, updating the firmware is also necessary to fix this issue. you can update the firmware by connecting the headset to the PC via a USB port. After that open the Turtle Beach audio hub and update the firmware to the latest version that is available. As a result of doing this, the headset will start responding again.


It can be concluded that if you are a user of the Turtle Beach headset and you ran into any of these problems then reading this article will help you to diagnose the problem easily. On the other hand, if you still cannot fix the problem then contact technical support and they will help you to fix the issue. In addition, if your headphone is under warranty then always claim the warranty to save your money.

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