The THX Spatial Audio is one of Razer’s interactive audio features that helps enhance both surround and stereo sound on your headset. This particular feature is present in most of Razer’s leading headsets including the Blackshark V2 Pro.
However, a few users have been found complaining about the THX Spatial Audio not working with the Razer Blackshark V2 Pro. This is why today; we will be taking a look at all the possibilities which may be the reason why you are facing this issue. So, without any further ado, let’s get right into it!
Razer Blackshark V2 Pro THX Spatial Audio Not Working
1. Restarting All Processes
Oftentimes, the reason why you may end up facing any such issue could be the result of your application not running properly. In such cases, it is recommended that you try and restart all the currently running Razer processes, which include both Razer Synapse and Razer THX.
In order to prevent any kind of permission issues, we strongly recommend that you run these applications as an administrator. To do so, simply right-click on the app’s icon, and click on “Run as administrator.”
2. Reconnecting Your Headset
Talking about bugs, the most common fix for a headset that has been acting up is to simply try and reconnect the headset. Ideally, if you were using a particular USB port, we suggest trying any other port.
This way, Windows will start detecting your headset again after which it will configure the device for use. Furthermore, this should also refresh any kind of issue that might have been causing your headset to not work with Razer THX.
3. Using Audio Troubleshooter
As it is quite common to experience audio problems on your computer, Windows gives you the feature of being able to troubleshoot such audio issues. To run the audio troubleshooter, follow these steps:
- Press both Windows and I button on your keyboard, or simply open Settings.
- Choose Update & Security.
- On the left side, you should be able to see a tab labeled “Troubleshoot.”
- Navigate to Playing Audio Troubleshooter and choose Run the troubleshooter.
- If for some reason, you are unable to see any Audio Troubleshooter, then simply choose the “Additional Troubleshooter.”
Once you select the troubleshooter, a new window will pop up which should start detecting any potential issues which is causing the THX to not work.
4. Checking Your Playback Device
Another thing that you will need to check is your audio playback device. More specifically, you will have to make sure that the THX Spatial Audio is set as your playback device. In order to do this, you will have to follow these instructions:
- Start by launching the THX Spatial audio application.
- Under the audio tab, ensure that you enable the Spatial Audio option.
- Now go to the Windows Sound Properties option.
- In the 2nd window, right click on the Speakers THX Spatial Ready.
- Navigate to the “Set as default option” under the context menu.
- Finally, choose Spatial Audio as the output device by going to the Application Mixer settings.
Ensure that you save and apply these changes after setting it up.
5. Contacting Support Team
In case you are still struggling with experiencing the same issue, then you should refer to the customer support team. They should have a better idea of what you should do in order to resolve the problem. Just make sure that you let them know everything about the things that you have already tried as an attempt to troubleshoot.
The Bottom Line:
Annoyed with having your Razer Blackshark V2 THX Spatial Audio not working? Most of the time, a bug in any of your Razer’s software can cause this issue to surface. Apart from that, any problems with your headset configuration could also make the same error pop up.
To fix this, we strongly advise following the details that have been thoroughly laid out in the article above. Doing so should result in a quick and easy fix.
Thanks, I was getting worried that my headphones were malfunctioning or something like that.