There can be times when you need to instantly mute your headset’s mic during a competitive gaming session. For this particular reason, the most headset comes with a dedicated button to mute your mic. That being said, you can potentially run into problems with this mute button, especially when using a headset like the Razer Blackshark V2 Pro. But before you decide to throw away your precious headset, you might be able to get the button working again. So if you are interested to learn how you can troubleshoot the mute button, here is everything that you should know about it:
Razer Blackshark V2 Mute Button Not Working
1. Audio + Mic Jack Compatibility
The first thing that you will have to make sure of is that your computer fully supports the use of both audio and mic jack. Many headsets come with the option of a dual jack. So, in case your PC does not have an audio jack that supports both audio and mic features, you may struggle with getting your mute button to work.
Though it is worth mentioning that if this were the case, your microphone shouldn’t work as well.
2. Using A Splitter
A quick and easy way you can fix a mic related issue with your headset is through using a splitter. Even though the Blackshark V2 Pro comes with a dedicated splitter, it is possible that it might have gone faulty.
However, if that is so, then you will need to get yourself a new splitter. Furthermore, make sure that you don’t go cheap on the splitter as having a good quality splitter will affect your headset’s performance.
3. Checking Your Audio Settings
While not entirely related to your headset’s mute button, we still recommend that you have a look at your audio settings and make sure that there is nothing out of order. Oftentimes, we have seen users messing up their sound settings which may result in all sorts of issues.
Once you have checked your audio settings, we highly recommend that you run the audio troubleshooter on Windows. This way, your PC should automatically detect any kind of problem that you might have with your headset.
4. Updating Firmware
If you have an outdated firmware installed on your headset, then chances are that it might be what’s causing your headset to act. Over time, these headsets get frequent firmware updates that are installed in order to make sure that they run without any bugs.
Luckily, Razer gives you the option of automatically updating your firmware by simply running their firmware updater. All you have to do is to run this particular application.
5. Reinstalling Razer Synapse
As Razer Synapse is responsible for configuring your headset, any issues in it can cause your headset to give all sorts of problems. This is why we strongly advise that you try reinstalling your Razer Synapse application on the computer.
As soon as it reinstalls on your system, you may have to configure your headset all over again.
6. Hardware Fault
If the issue still seems to persist, then there’s a good chance that you are dealing with a hardware fault. In that case, there isn’t anything that you can do on your own end. In fact, you can either get these headsets repaired or get them replaced.
But if you’d still like to troubleshoot the problem, then we suggest that you get in touch with the support team. They should be able to advise further steps that may end up getting your issue fixed.
The Bottom Line:
The mute button in the Razer Blackshark V2 Pro can often times act up which may lead to the button not working at all. Luckily, it is possible to troubleshoot such issues, especially when the issue is related to the software.
Above, you should be able to find all the possible steps that you can follow which should help you be able to get your headset’s mute button work again.