Having trouble with disconnections can be pretty annoying on a wireless gaming headset. While disconnections occur due to a variety of reasons, you will need to troubleshoot them in order to use your headset without any hassle.
Talking about this, a common disconnection complaint that we have seen users make is with the Logitech G935. So, in case you are also someone with the same issue and are wondering how to fix a Logitech G935 that keeps disconnecting, then this article is for you! Here are all the instructions that you will need to follow in order to get your issue resolved!
Logitech G935 Keeps Disconnecting
1. Performing a Firmware Update
The first thing that you can do in order to fix the disconnection issue with your headset is to make sure that you update its firmware to the latest version. To do this, you will have to start with installing Logitech G Hub on your PC.
Run the program as an administrator after which you will have to select your device. If there’s a firmware update available for your device, you should get an option for downloading the firmware. Clicking on it should update the headset’s firmware.
2. Hardware Reset
Apart from the firmware update, another thing you can do is to try and reset your headset. Try plugging your headset device directly into the USB port. Afterward, remove the left side plate on the headset (Mic side).
Now, press and hold down the hardware reset using a pin for more than two seconds. Repeat the process for two more times after which you will be able to successfully reset the device.
3. Checking the Dongle
The reason why your headset keeps disconnecting could also be because of a faulty dongle. To test if that really is the case, you can try connecting your headset device to other computers.
If you are experiencing the same issue on other devices, then your only option would be to get the dongle fully replaced. Do make sure that it is fully compatible with your headset.
4. Contacting Support
If you are still facing the same issue, then you should definitely try getting in touch with the support team. After mentioning the issue that you are facing, they should be able to reach back to you with the required solutions that you can try to get the issue fixed.
The Bottom Line:
Logitech G935 keeps disconnecting? Usually, this happens when you have an outdated firmware on your headset. However, other reasons include a faulty dongle as well as a bug in the headset which can be fixed through a simple reset. Luckily, you should be able to find all the possible troubleshooting steps for the issue by simply following the article above.
I have gone through four of these headsets. I love them that is why I keep going back. Each time it has been a faulty ON/OFF switch. What happens is the headset will power on usually very quiet but a tiny touch or wiggle will either make sound go off and headset is still connected to the computer, the sound will go loud in one ear piece and not the other, be super quiet in both ear pieces. Since my headsets are out of the warranty date it is usually cheaper for me to just buy another headset. I still have all the headsets laying around and will one day see if I can purchase new switches from a dealer and fix them myself.