Astro command center is software that you can use to customize your audio by connecting the mix amp with your PC. The mix amp allows you to have better control over your audio and will positively affect the sound quality.
The command center can be downloaded from the Microsoft store and will help you customize your mix amp settings. But users are having trouble connecting their Astro A40 headset with the command center. The command center will not detect the A40 even though you have connected the headset to your PC. These solutions might help you fix the problem.
How to Fix Astro Command Center Not Detecting A40?
- Check USB Cable
To connect the headset with the command center you need to use the compatible USB cable to connect the mix amp with the command center. The majority of customers just connect the two devices using the charging cable, which won’t work at all. You need to use the USB cable that comes with the mix amp, that way you will get the command center to detect the Astro A40 headset.
Sometimes changing the USB port can also help troubleshoot the given error. It is not uncommon for users to have a faulty port on their PC. This is why it is best to try out different ports, that way you can easily identify the actual cause for the problem. That will enable you to perform troubleshooting steps accordingly to get the issue fixed.
- Set Mix Amp to PC Mode
The LED indicator on the power button indicates the current mode of your mix amp. If it has a red color then it is set to console mode, while the white LED color represents PC mode. If the mix amp is on console mode, it won’t connect to your PC until you switch to PC mode. You’re likely having the same issue with your mix amp device.
It is very easy to switch modes on the mix amp, all you need to do is hold down the power button for around 5 seconds and the outer ring on the power button will change colors. If the LED ring has switched to color white then you have successfully set the mix amp to PC mode. Now, just disconnect the USB cable once and then connect it again to refresh the connection between the mix amp and your PC. The Astro A50 should start showing up at this point.
- Firmware Update
If you don’t have updated firmware on your headset then you won’t be able to use it with the command center. Luckily, the command center detects outdated firmware and informs users that they should update their firmware if they want to use the device with the command center.
The application will guide you through each step and you just need to follow the instructions on the app to update the firmware. It can take a few minutes depending upon your network speed, Once the firmware is updated you can try connecting the headset with the command center again.
- Reinstall Command Center
If the headset is still not being detected by the command center after going through all the fixes mentioned above, then you should reinstall the application altogether. It is not rare for the command center application to malfunction like this, chances are that you’re having the same issues with the command center and your headset is just fine.
In this case, you need to remove the command center from your PC and then give it a quick reboot. Then you can install the latest version of the command center and try connecting Astro A40 with your PC. This will take care of any minor bugs with the command center app and it should start working properly from this point.
- Report Issue
If the A40 is still not being detected then you should report this issue to the official team. You can do so by creating a support ticket on their website. Inform them about the different fixes you have tried so far and wait for their reply. After they’re able to put a finger on your exact issue, they can guide you effectively through different solutions that might help you out.