So, you’ve decided to go for a gear upgrade and gone with the Astro A50s – an excellent choice all round! Though they may set you back quite a bit more than the discount options that are out there, you can’t quite put a price on that jump in quality.Â
If you’re using them for fast-paced online gaming, you’ve probably noticed that you can now here all sorts of subtle things that you couldn’t before. And there isn’t the problem you get with lots of other headsets – too much bass masking all of the other sounds.Â
The mic, that can be folded away when you’re not using it, is also crystal clear. Key to the way the device performs, there is also a charging station. It is precisely this piece of equipment that seems to be the root of any difficulty that people are having with the Astro A50s.Â
Having trawled the boards and forums, it seems that there are quite a few of you who just can’t get the headset to charge at all. Well, if that’s the same problem you are having, we’ve got some tips for you. In most cases, this problem can be relatively easy to fix. So, let’s get right into it!
How to FIX Astro A50 Not Charging?
1. Check for damage on the base station
In nearly every case, charging issues with the base station can be attributed to them being damaged at some point. Unfortunately, it really doesn’t take all that much of an impact to render them out of action.Â
The best place to look for the kind of damage that stops charging being possible is the connection pins that receive the headphones to charge. Like with your phone, if a few of these are bent or broken, it’s game over for them.Â
So, before we get into diagnostics, let’s first make sure that there are no obvious signs of damage here. You should also check to make sure the pins come all the back out once you press them in. The bad news is that, even if one pin is out of commission, you will need to invest in another charging station.Â
The good news is that this replacement part is mercifully easy to find. You won’t need to invest in the whole package all over again. On the company website, you will see that there are base stations for sale separately.Â
However, if your A50s are still under warranty, you may still be able to make a claim and get the part for free. That being said, if the damage isn’t all that obvious, it may still be worth trying the following fixes first.Â
2. Try resetting your A50s
If there aren’t any signs of damage to the connecting pins, the chances are pretty good that a hard reset will resolve all of your problems – at least, those that relate to your headset! Many A50 users have reported that a hard reset enabled them to charge their headsets again. The process is incredibly easy once you know how.Â
So, the first thing to do is make sure that the power button is on. Then, you will need to press down and hold in both the Game button and the Dolby button simultaneously. After about 20-30 seconds, the headset will then reset, and you can let go of the buttons again.Â
While this works for most, others have reported that a slightly different technique did the trick for them. For this method, the only difference is that you will need to plug a USB cable into the headset. Then, simply hold down the Game and Dolby buttons again.Â
After you have done one or both of the above, all that remains is to check whether it has worked. Pop the headset into the charging station and check if they are taking a charge. If the LED light is amber and lit up, that will mean the reset has done its job. If so, that’s the end of the line for you and this troubleshooting guide!
3. Problems caused by standby mode
Though the A50s are an excellent piece of kit, their standby mode is more than a little problematic and very poorly thought out. The trouble is that, once you have the headset in standby, you are no longer able to charge or reset it.Â
Worse yet, the headset can also just simply get stuck on this mode. This can be maddening because it leaves you only one option – to wait until the battery has died. After that, you can then either charge or reset it, or both.Â
As a result of that, we would suggest that you never use this mode. Try switching the headset off instead to avoid getting stuck like this again.Â
4. The batteries may need to be replacedÂ
The next most likely cause of the problem is that the batteries may have just completely died. When this happens, they just won’t be able to hold a charge anymore. If you think this may be the case, we would suggest that you purchase a replacement from a trusted outlet.Â
However, this does come with a caveat. The procedure for replacing the battery is tricky, to say the least. There are a few tutorials out there, but we would still say that it’s a better idea to hand it over to a professional instead.
The reason for this cautious approach is that opening the headset up and performing surgery on it will void your warranty entirely. So, if you’re going to go this route, you definitely want to make sure that the job is done right and you don’t end up in a worse position than when you started.Â
As a sidenote, the battery itself is relatively inexpensive. What you are looking for is a 3.7V lithium battery that has a capacity of about 900mAh.
5. Get in touch with customer support
Failing all else, there is nothing wrong with taking the conventional route and asking the company directly. This is especially the case if you are worried that you may end up causing more damage to the device.Â
So, submit a ticket to their help team, detailing all that you have tried to fix the issue (though if you’ve taken it apart, maybe keep that to yourself for now). That should help them to narrow down the cause of the problem quickly. If your A50s are still under warranty, you might actually be able to score a free replacement too!
Hello,
My Astro A50’s wont charge when I place it on charging dock. This occurred since yesterday 7/19/21. I even tried using a wire to charge it as well and when I check Astro Command Center to see if it is charging it is not. I’m not sure if the problem is with the headphones or the charging dock.
Thank you,
Soane
can you explain how to fix it please?
hello my name is Anthony I’m having a problem with charging my astros. When I put them on the dock or when I plug the charger directly in the power light on the headset only stay white like they’re on and never turns yellow to charge. I Cant charge my headset
thats whats happening to me. did you find anything?
I know it’s late but, if the headset goes into standby mode, turn on the set place them on the table and let them go into standby,some lights on stand will turn off when ready then pick them up, listen for the sound it makes, turn off and place on stand, light should go back to amber color
Thanks, this was the only thing that fixed it for me after hard resets and trying all kinds of things.
We did a hard reset by simultaneously pressing the Dolby button and the Game button for 20 seconds and now are able to charge it. Do this with the power button turned on. Hope this works!
Thank you
Did you do it with the headset sitting on the docking station? Cause as soon as I pull it off it’s dead. When I have it docked it says it’s at 82%and never changes. I just bought it, don’t get it.
I just had this problem and I pulled a USB cable into the head set and perform the reset. Now it charges. 🙂 You should notice the yellow light come on just above the Dolby button when you press it and the Game button at the same time. Even though my headset looked dead, as soon as it reset it was fully charged from the last time I used it.
This worked for me thanks for the tip!
Same problem here, mine is stuck at 50%
Hi, my headset is completely dead and wont charge on the charging dock. placing it there only causes the 4 white squares to blink on and off but they never do anything else. Ive had my set up like this for awhile and havent changed anything so im not sure what to do. No matter how long i leave it on the dock they wont turn on. any suggestions?
Mine is doing the same thing. Help!? Pressing the buttons, holding them, trying to unplug everything, switching between my Xbox and my PC, nothing works
same problem you find a fix?
My headset is dead and when I put it on the base station the lights turn on and flash on the base station like its going to start charging but they keep flashing and nothing happens.
I can’t even get the base to light up any suggestions
This is so annoying mine is doing the same for the second time previously needed an update now these are starting to annoy me as it shows 1 % then when on pc 80% how do i fix this the hard reset did nothing
Hi my astrao a50 headset won’t charge when on the base station, I tried direct charge to headset light only stays whit never indicating charge. tried resting and also updated the firmware. Please help
I’m reset my Astro A50 and it charge again! Thanks!
This is so annoying mine is doing the same for the second time previously needed an update now these are starting to annoy me as it shows 1 % then when on pc 80% how do i fix this the hard reset did nothing.
Hi my Astro a50s headset won’t charge when on the base station, I tried direct charge to headset light only stays whit never indicating charge. tried resting and also updated the firmware. Please help
Hi, my headset is completely dead and wont charge on the charging dock. placing it there only causes the 4 white squares to blink on and off but they never do anything else. I’ve had my set up like this for awhile and haven’t changed anything so I’m not sure what to do. No matter how long I leave it on the dock they wont turn on. any suggestions?
-Having all the same problems as listed above and nothing seems to work. It’s sad that my old 50 dollar headset had better mic quality that this “High Quality” headset and less problems. With the price you have to pay for these and the base station, there should not even be issues like this. I’d understand if it was just a few headsets that had some hardware issues or if people were just not taking care of their headset but I’m a person who really takes care of the products that I spend a good penny one. And yet every where I go, so many people are having the same problem and It’s just sad.
i just got my Astro A50s 2 days ago and now they wont charge the dock keeps flashing like 1,3 at the same time then 2,4 at the same time I don’t know what to do, I have tried everything
Oh and the light on the A50 will not flash at all
My charging indicator light wont show and when i do a hard reset it flashes red on the base. But when i do a hard reset on the base itself it shows up full bars but again wont show the charging light. So i plug it in my pc and ive done already 3 firmware updates that it detected now its says 79% but again it doesnt appear that it’s charging. So i hard reset it and now shows 5% and flashing red on the base. So i hard reset it on the base and goes back to 79%. But again the charging light doesnt appear. Obviously the firmware doesnt help nor hard resetting.
Mine is also behaving exactly the way you just described. I am hoping that draining the battery all the way and resetting everything will fix it. I think we need to avoid having the headset go to standby mode by turning it off before setting it down.
Dude, I’ve been playing soundless for 3 days now…I hit the Game and Dobly button at the same time and my headset turned on in less than a second..Thank you
I just purchased this headset and it won’t charge straight out of the box. I’ve tried resetting it multiple times and nothing happens. It just sits at 0% with the one light on the docking station slowly flashing. Doesn’t matter if I have it sitting on the station or plugged in with the micro-usb, nothing happens. Very frustrating.
hello, i am having the exact same problem, did you find a solution?
HELP. My Astro A50 has a yellow light and it says it’s charging, but I tried leaving it for 2 days and the battery is still on 0%, I tried plugging a USB Micro to charge it with a wire. I left it for a few days and it was still on 0%. I tried restarting the Astro and charging it wirelessly and with a wire, it’s still on 0%.
I don’t know what to do, cause the base station says it’s charging, and the yellow light says it’s charging, yet it takes so long to charge, hell it didn’t move from 0%.
Someone help, I don’t have any other headphones and I’m on a tight budget and i miss gaming
I’ve tried everything. I’ve reset it, unplugged it, and my headset won’t charge. I clean my power station. it just shows the orange button above the Dolby button. and it’s flashing red on the charging station. I’ve tried to plug it in with a different cord and it won’t charge still. I’ve got it to where it’s connected to my xbox but won’t do anything.
I held the two buttons and turned the power button on and off a few times and it came on. Working fine now.
For those who may run into issues with this I managed to fix it just now (1/2/2023 at 1:03am) by plugging a micro usb into it then doing the hold game and dolby button causing it to do a reset without officially having it reset instead it just stayed on but then I put it on my base station and it started charging again.
Scratch that didn’t fix it even though the light went orange for charging
did you ever figure this out
This actually worked! Mine wouldn’t charge. Well, the part where you plug in a usb and THEN hold down the Dolby and game button. Thanks!