3 Known Turtle Beach Recon Controller Problems

turtle beach recon controller problems
turtle beach recon controller problems

Turtle Beach Recon controller is a gaming controller which is designed by the US-based company Turtle Beach. This company manufactures gaming accessories. Their controllers are used by gamers to make their gaming stream easier and more joyful. Unfortunately, certain users ran into troubles with the Turtle Beach Recon Controller with time. For this reason, Turtle Beach Recon controller problems that the users faced are given below with a detailed guideline to troubleshoot all the problems.

Turtle Beach Recon Controller Problems

1. Controller Disconnectivity Issue

Most of the Turtle Beach Recon controller users face the issue of disconnectivity on Xbox. The users mentioned that their controller got disconnected when it was being used. The reason behind this issue is the incomplete connection between the Xbox console and the controller.

You can fix this problem by disconnecting the controller from the Xbox console and then trying to reconnect it in different ports of the console. Even after doing this if you still face the same dis-connectivity issue, then you have some other issue in your controller. To solve the controller issue, you need to contact the customer’s care support or claim your controller’s warranty.

2. Controller Is Stuck/ Does Not Respond During Game

On the other hand, the user of the Turtle Beach Recon controller also complained that their controller got stuck or did not respond during streaming. This issue is due to some error in the software. To recalibrate the controller, you need to follow the following steps which are given below.

  • Disconnect the cable of the controller from the console and the controller.
  • Reconnect the cable to the controller, but, do not connect the other end of the cable to the console of the Xbox.
  • Press and hold the X Button and the D-Pad Up while connecting the cable to the console of the Xbox.
  • Do not release those buttons until the controller is fully powered up and all of the LED’s on the controller illuminate. The white Xbox connection LED will flash.
  • Move each of the controller axes through their full range of motion:
  1. Left Stick: Left to Right
  2. Left Stick: Forward to Back
  3. Right Stick: Left to Right
  4. Right Stick: Forward to Back
  5. Left Trigger: Pull Back
  6. Right Trigger: Pull Back
  • Press both the Y button and D-Pad Down to end calibration. All controller LEDs should be lit.
  • Re-check the stick performance in the Controller Tester app.

By following these simple steps, you can easily recover your controller on the Xbox.

3. Controller Does Not Respond

The users of the Turtle Beach Recon controller mentioned that their controller does not respond. This issue is due to some glitch in the software. You can resolve this issue by simply resetting your controller. However, if you want to reset your controller you have to follow the steps which are given below.

  • Connect the USB cable to your controller. Ensure to not connect any other cables to your Xbox.
  • Try pressing down all the ABXY buttons on the controller. Similarly,  connect your Type-A cable to either your Xbox or PC.
  • Ensure that you keep the buttons held down while you are plugging the controller. As soon as you see LED on your controller to start illuminating, you can release the buttons.

Your controller should now be factory reset. Moreover, if you are not able to reset your controller then you need to contact someone who is an expert in the configuration of the controller or who can reset it.


All in all, these are some of the problems that can show up in your Turtle Beach Recon controller. However, by reading this article you will be able to address the reasons behind the problems that popped up in your controller. As a result of it troubleshooting those problems will be easy. On the other hand, if your controller runs into a problem that is not possible to fix, then claim the warranty of your controller. If the warranty of your controller has expired, then you can repair it from a private repair center.

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