It can suck to have a headset that gives no sound output. Not only does this make the headset practically useless, but you may not even be able to use the mic as a result.
Speaking of which, we have had plenty of queries in the past couple of days from Razer Blackshark V2 Pro users who reported about their audio not working at all. In case you also seem to be one of these users, then there’s nothing to worry about! Through this article, we will be listing some of the easiest ways how to get rid of this problem. So, let’s dive right in!
Razer Blackshark V2 Audio Not Working
1. Checking the Volume Control
As simple as it may sound, the first thing that we suggest you check is the volume controller and make sure it isn’t turned all the way down. Apart from the Windows sound option, there should be a physical volume knob controller located on your headset’s earcup.
To increase your volume, simply rotate the knob in an anti-clockwise direction. Also, make sure that your sound volume mixer is set to high in Windows sound options.
2. Choosing the Correct Audio Playback Device
A common reason why you may suddenly get no sound from your headset could have something to do with having the wrong playback device set on your system. To change this, you will have to access the Sound control panel under the sound settings in Windows.
In the output tab, you should be able to see a number of devices with different labels. Now, you have to make sure that you set your headset as the active output device. If you are having trouble locating the device, you can try manually setting each one of the devices as your playback device.
3. Running Audio Troubleshooter
Another thing that you can do if you start noticing any kind of problems with your headset is to run the audio troubleshooter. Luckily, Windows provide you with the option of being able to detect and fix any sound bugs in your computer.
To run the troubleshooter, simply search “Audio Troubleshooter” using the Windows Search feature. Once the window opens, it will start detecting any problems that it can detect on your computer. Similarly, you will be asked to resolve the problems in case it is able to detect anything that is out of order.
4. Using Another Device
To rule out the possibility of your computer having some sort of issue with the headset, we recommend that you try connecting the headset to any other device. This way, you should be able to tell whether it is your PC that is causing issues.
In case the headset seems to work, then there is definitely something wrong with your PC’s settings. Just in case, you can try reinstalling the drivers and making sure these are up to date with the latest version available.
5. Hardware Issue
At this point, if the issue still seems to persist, then there’s a good chance that you have encountered a hardware fault on your device. If that is the case, then we’re afraid there’s nothing that you can do in order to fix it.
While you might be able to get your headset repaired by taking it to any local repair shop, we don’t recommend doing so unless your product’s already out of warranty. Another approach would be to get in touch with the customer support team as they should be able to figure out the reason why your headset isn’t giving any sound.
The Bottom Line
Although there can be many reasons why the Razer Blackshark V2 Pro audio is not working, we went ahead and mentioned some of the most common ones in this article. Similarly, we have also listed the solution in order to help you be able to effectively troubleshoot the audio problem on your headset.
Just make sure that you follow the instructions that have been written in the article above.