The Turtle Beach XP400 is an excellent gaming headset that can help you get the best sound quality during their stream. However, some people using this device have faced some mic problems with the headset. This can ruin the experience for many new users, which is disappointing because of how good these headphones are when they work at their best. But, just because you’re facing a problem doesn’t mean all hope is lost, because we are here to help! To help with this annoying issue, a detailed guideline is given below with all steps you need to solve the problem.
Troubleshooting the Turtle Beach XP400 Mic Problems
1. Reconnect The Mic Boom
The problem with the mic may be caused due to the boom of the headset. To resolve the problem of the boom you need to follow a few steps which are given below.
- Disconnect the Mic Boom from the headset’s Microphone Boom socket. The Mic Boom has four rings on its barrel. Pinch the rings with your fingers, and pull the Mic Boom straight out from the headset.
- Clear away any dust from the plug on the Mic Boom from the headset’s Mic Boom socket.
- The Mic Boom has a small triangle on its barrel. Reconnect the Mic Boom, making sure that the triangle points towards your mouth. Fit the hexagonal end of the barrel properly into the hexagonal jack on the headset.
- Now, speak into the microphone and check that you are audible or not.
After following all the above steps, if you are still facing the same issue with the mic and then there is some problem with your mic boom and it may need to be replaced to resolve this issue.
2. Check your Talkback Cable.
The problem with the mic may also be caused by the poor talkback cable connection or the damaged talkback cable. To resolve this problem, you need to follow a few steps mentioned below.
- Make sure that the Talkback Cable is connected securely to your Xbox 360 controller and the headset.
- Try connecting to a different Xbox 360 controller. (If the jack on the controller has worn out, that can cause the mic to cut out.)
- “Flip” the cable, so that the end with the right angle plug is now connected to the headset jack instead of your Xbox 360 controller.
If you are not audible after you have checked the above steps. Then your Talkback is damaged and your Talkback Cable might need to be replaced as soon as possible to resolve this issue.
3. Mic Does Not work On PC
The problem with the mic on the PC may also cause due to the wrong configuration of the mic on the PC setting. To resolve this problem, you need the follow all the steps which are mentioned below to reconfigure the headset mic setting on the PC.
- If your headset has a mute button, make sure it is not active.
- Make sure that your microphone or headset is connected correctly to your computer.
- Make sure that your microphone or headset is the system’s default recording device. Here’s how to do this in Windows 10:
- Select Start, then select Settings > System > Sound.
- In Input, ensure your microphone is selected in Choose your input device.
- To test your microphone, speak into it and check Test your microphone to make sure Windows is hearing you.
After following all the above steps and setting and if you are still facing the mic not working problem, then there is another issue with your headset.
The above-mentioned problems are most probable to pop up in your Turtle Beach XP400 headset. But, if you’ve gone through all the details we’ve covered, it should be easy for you to resolve them. Just keep our tips in mind, and then troubleshooting all of these issues will be really easy for you. Just remember to do everything we have said and you will be able to continue using the Turtle Beach XP400 without any problems from now on.