The Turtle Beach X12 headset has a very impressive sound quality. This gaming headset has high-built quality because of which most are very happy with their purchase decision. However, some ran into trouble with the device when they were using it. Therefore, Turtle Beach X12 problems that people faced in this headset are given below with a detailed guideline to troubleshoot all the problems.
Troubleshooting The Turtle Beach X12 Problems
1. Headset Won’t Appear in PC Settings
The users of the Turtle Beach X12 complained that when they connect the headset with their PC it would not appear in the PC setting. The reason behind this issue is that the PCs do not have a separate icon for the headset. To resolve this issue, you have to connect the X12 headset to a PC’s headphone and microphone jacks for audio and microphone use. The USB connection is only necessary to power the amplifier. For this reason, the headset will not appear as an individual USB audio device in your settings.
When the headset is connected, you should see that a device is plugged into the headphone/stereo and microphone jacks on your PC. You have to note that the X12 itself does not appear as a separate device, but a ‘Speakers’ and ‘Microphone’ devices are active. On the other hand, if there are no playback or recording devices listed in your “Sound Settings”, there may be an issue with the headphone/stereo and microphone jacks on your PC.
2. No Audio in One or Both Speakers of the Headset
Some people using the Turtle beach X12 also complained that they face the issue of no audio from one side of the headset or sometimes from both sides of the headset. This issue arises due to the wrong installation of the headset with your device. To resolve this problem, you need to do the following tests that will help you determine whether the issue is with the headset, the RCA Splitter Cable, a third-party component such as the Xbox or PlayStation AV cable, or the jacks on your TV/PC.
TEST 1: Smartphone/Portable Music Player
To test the headset with a smartphone or portable music player:
1) Connect the headset’s green 3.5mm plug into your music player’s headphones jack.
2) Connect the headset’s USB plug to a USB port on your game console or computer or a USB wall adapter. Make sure the LED on the amplifier is lit up.
3) Start playing a track on your music player.
4) Adjust the Game volume control on the headset to about halfway up. Also, set the music player’s volume to about halfway up.
If you hear audio through both sides of the headset clearly, then your headset is working fine. The problem could be with the included RCA Splitter Cable, the TV’s RCA jacks, or the game console’s AV cable.
TEST 2: DVD/Blu-ray Player
To test the headset’s RCA Splitter Cable, you’ll need a DVD or Blu-ray player with white/red stereo ‘AUDIO OUT’ jacks.
1) Connect the headset’s USB plug to a USB port on your game console or computer or a USB wall adapter. Make sure the LED on the amplifier is lit up.
2) Next, connect the white/red RCA plugs of the Turtle Beach RCA Splitter Cable to the Left/Right (stereo) AUDIO OUT jacks on the CD or DVD player.
3) Load a DVD/Blu-ray disk into the DVD/Blu-ray player and play the movie.
4) Turn up the Game volume on the headset.
If you hear the audio through both sides of the headset, then the RCA splitter cable is working properly.
By reading this article you will be able to address the reasons behind the problems that popped up in your controller. Troubleshooting those problems will not be a big task as long as you remember our tips. On the other hand, if your headset runs into a problem that is not possible to fix, then claim the warranty of your controller and the company will fix it at no cost. If the warranty of your headset has expired, then you need to repair it from a private repair center. Similarly, you should also be able to resolve the problem by discussing it with the Turtle Beach support team.