One of the worst things that you can face on a headset is not getting sound on one side of the ear. Not only can this be quite frustrating to deal with, but it may even end up ruining your gaming experience.
That being said, if you seem to own a SteelSeries Arctis Pro Wireless headset and notice your left earcup not be working as it should, then there are still a few things that you can try to get fixed. Here is everything that you will need to know regarding these solutions:
SteelSeries Arctis Pro Wireless Left Ear Not Working Fix
1. Checking Audio Balance
It is quite common to have your audio balance get messed up, especially when using a SteelSeries device. Through these settings, you can control how much audio gets on either side of the earcup.
Speaking of which, there’s a good chance that you may have your left earcup’s audio set to really low. If that seems to be the case, then you will simply need to configure your audio balance and ensure that both sides are set to a 100.
2. Inspecting Output Device
Oftentimes, Windows may select the wrong buggy output device because of which audio may start to act upon your headset. Although this is quite rare, it is still worth checking whether this might be the case or not.
Simply go to your Sound Settings under the control panel and navigate to Sound Control Panel. You can try changing your output device to the correct one. In case you can’t seem to identify your device, you can try swapping to all the devices under the output tab.
3. Checking 3rd Party Apps
Another thing that you will need to check is if you have any kind of application installed that may alter your output or audio in any way. While there shouldn’t be a problem even if you were to use software like a voice changer, there are still times when a headset may start acting up.
This is why we recommend that you attempt to uninstall any such software from your computer. Apart from that, do make sure that you have added the SteelSeries Engine as an exception in Windows Firewall.
4. Reinstalling SteelSeries Engine
There’s also the chance that your SteelSeries Engine may have bugged out. If that really is so, then you will need to try reinstalling the whole application. As soon as it is done, try running the program as an administrator.
Now, you will be prompted to configure your headset device in whatever way you’d like. We recommend that you try creating a new profile and try making any changes that may help get your audio working again. Do make sure that your audio’s balanced as explained in the first solution. After thoroughly configuring the headset, simply save the profile and set it as active.
5. Hardware Fault
If you are still getting no sound from the left earcup, then you may have a faulty headset. In such cases, we’re afraid there isn’t any troubleshooting step that will lead to fixing your issue. While you can still try getting these headsets repaired, a much better approach would be to opt for a complete replacement.
Though before you decide on anything, we recommend checking whether the headset is still under warranty. If it is, then you should try contacting the support team. All you have to do is to claim your warranty after which you should be able to get a replacement unit.
The Bottom Line
Having your left ear not working on the SteelSeries Arctis Pro Wireless headset can be pretty annoying to deal with. At times like these, you should know what things you will need to check in order to rule out all possible reasons that might have caused your left earcup to act up.
Furthermore, you should be able to find all these instructions mentioned in detail in the article mentioned above. Just make sure that you keep following everything that has been explained.