The HyperX Pulsefire Surge is one of the more popular options that the company has to offer. However, if you already own the mouse, then there’s a chance that you might have run into the problem where it seems to be not working at all. As reported by many users in the past, this is a pretty common issue that can pop up. As a result, we will be using this article for sharing the most effective steps for successfully troubleshooting the problem for good. So, let’s not waste any time further and get right into it!
HyperX Pulsefire Surge Not Working
1. Factory Reset the Mouse
If your mouse seems to be acting up in any way, then you can start by attempting to fully reset it. But before you do this, it is important to keep in mind that this will wipe out all the stored settings that you have inside the mouse.
For factory resetting the mouse, you will have to press and hold down the DPI button as well as the mouse wheel button (middle click) for about 10 seconds. This should successfully reset your mouse. We recommend reconnecting the mouse before testing it out again.
2. Updating Firmware
Oftentimes, a mouse that isn’t able to work or turn on is the result of faulty firmware being installed. This can usually occur when you accidentally unplug the USB port while updating the firmware.
Also, if you aren’t able to get the option for updating the mouse’s firmware, you should try contacting the support team and asking them for sending the firmware file.
3. Reinstalling Ngenuity
Some users also mentioned how having the HyperX’s utility software seemed to have caused problems for the mouse to work. If that is the case, then we recommend you try reinstalling the Ngenuity software. If that does not seem to work, then you should try running the mouse without the software.
4. Seeking Professional Help
If your mouse still isn’t working for some reason, then there’s a good chance that you might have been dealing with some sort of component failure. While you can still try contacting the support team and asking for further troubleshooting steps, we advise getting the mouse checked if that does not work.
It could also be that you have received a defective unit for which you will have to get it fully replaced.
The Bottom Line:
Is your HyperX Pulsefire Surge not working at all? Most of the time, you will simply need to make your mouse go through a reset after which it should start working again. If it does not, then you can try updating its firmware. Similarly, we strongly advise keeping up with the instructions that we have listed above for a quick and easy fix.