The Turtle Beach Corporation (commonly referred to as Turtle Beach) is a global gaming accessories manufacturer. It produces gaming headsets for Xbox (One, Series X|S), PlayStation 4, PC, Nintendo Switch, and mobile devices (including tablets). Moreover, Turtle Beach Elite 800 is a headset which is designed by this company. But, while using this headset, users of Turtle Beach Elite 800 faced some sound problems. Therefore, the solutions to Turtle Beach Elite 800 sound problems that users face are given below.
Troubleshooting the Turtle Beach Elite 800 Sound Problems
1. Game Audio Fades in and Out On PS4
While using the PS4 most of the Turtle Beach Elite 800 users face the issue of game audio fading in or out in the headset. The reason behind this problem is that the audio setting of the PS4 is not configured correctly. The ‘Output to Headphones’ setting, which controls the audio that is sent via USB or through the PS4 Controller, is set to ‘All’ by default. It must be changed to ‘Chat Audio’, otherwise, both game and chat audio will be sent from the PS4 via USB. If you want to reconfigure the audio setting then, you need to follow some steps which are given below.
- Navigate to Settings > Devices > Audio Devices.
- Select Output to Headphones.
- Select Chat Audio.
As a result of doing this, you should hear the game audio clearly through your headset. If you still face the same issue, then there is another issue with your headset speakers. If you are not able to address the problem then call an expert who knows to reconfigure the setting and he will fix the problem for you.
2. Sounds Switching Sides
The users of Turtle Beach Elite 800 also complained that the sounds from one ear cup of their headset would switch to the other side of the headset. This issue is usually caused by audio presets on the device, and it’s something you can deal with quite easily. Use the button on the right side of your headset to go through all the different device presets and listen close to confirm whether or not you can hear any voice prompts.
When you’re doing this, you’ll be able to hear the distinct modes clearly, which is a good sign. But, if you aren’t able to hear these things, then that means that a speaker in the device is faulty and needs to be fixed. This is something you’ll have to do with the help of the expert, as you likely can’t tamper with the device’s setting yourself.
3. Headset Produces Terrible Sound
On the other hand, the users of Turtle Beach Elite 800 also complained that their headset sometime produces terrible sound. The reason for this problem is the selection of the wrong audio setting for the headset. If you want to resolve the problem of terrible sound production then, you need to follow the few steps (to reconfigure the audio setting) which are given below.
- Go to: Settings > Sound and Screen > Audio Output Settings > Primary Output Port > Digital Out (OPTICAL).
- Settings > Sound and Screen > Audio Output Settings > Audio Format (Priority). Selected Bitstream (Dolby).
As a result of doing this, you will be able to resolve the problem of terrible sound production easily. If the problem of terrible sound production does not resolve by following the above steps then, you need to contact customer care support and they will give you to resolve this issue in your headset.
4. Contact Support
If none of the other troubleshooting methods we have listed were able to help you, try to get into contact with Turtle Beach’s support. That way, you can communicate with someone capable of identifying your specific issue and providing fixes for it.
Conclusion
All in all, these are some of the problems that can show up in your Turtle Beach Elite 800 headset. By reading this article you will be able to address the reasons behind the problems that popped up in your headset. Moreover, if you want that your headset runs without any trouble then you have to update all the software of the headset, and always keep the battery fully charged. If you run into a problem that cannot be fixed by you then claim the warranty of your headset and the company will fix it for free.