The added security through the OTP does give players peace of mind, but there have been a ton of reports on SWTOR not getting the one-time password. This issue is mostly from the server’s end, and even if nothing is wrong with your game, you might still run into this problem. The only reliable method of addressing this situation is calling someone from SWTOR support.
Here are some of the methods that you can rely on when SWTOR is not getting a one-time password. Hopefully, you will be able to save yourself the hassle of contacting the experts from SWTOR customer support.
How to Fix SWTOR Not Getting One Time Password?
- Check Your Spam
Checking the spam section should be the first move when you’re running into this problem. Countless players have pointed out that their passwords were sitting in the spam section, and there wasn’t any delay from the servers. So, there is a good chance that your OTP was also sent to spam. Luckily, you won’t have to do anything more than open up the spam folder and use this code to access your game account.
- Wait A Few More Minutes
Reports show that the OTP from SWTOR can take around five to ten minutes to arrive. Even when the servers are online and functioning properly, more traffic can create these issues with the game. So, if you’re playing on a weekend or during a busy time of the day, just be patient. Hopefully, waiting for a few more minutes will help you get the OTP. Just make sure to keep a check on your spam section and refresh the inbox after every few minutes.
- Try Using A VPN
Sometimes, you’ll have to turn on the VPN service to secure OTP from the SWTOR servers. Established services like NORD should be reliable enough for this, and you should cycle through different locations while trying to access the OTP.
However, if you’ve not been successful at this point, then there is something wrong with your account, and you need an expert from SWTOR to help you narrow down the issue. So, instead of wasting more time trying to secure the OTP from SWTOR, just reach out to the player support experts.
- Call SWTOR Agent
Calling SWTOR is the most consistent method of securing the OTP, and you can use the USA support line to reach out to these experts. It won’t take you much time to get a response from these experts, and they might help you reset the account or get the code manually. So, make sure to inform these experts about your account problems along with all the troubleshooting steps you’ve tried so far, and they will guide you through the rest.
A few players also mentioned that they had to try getting the code from SWTOR after a few hours. So, there is a chance that the servers are too busy at the moment, and trying for the code after a few hours should address this situation with SWTOR not sending the one-time password.